Crisis Services

Crisis Services

Need to talk? 1737 is free to call or text from any landline or mobile phone, 24 hours a day, 7 days a week.” It’s a new and easy way to access the existing National Telehealth Services provided through the Alcohol and Drug, Depression, and Gambling Helplines. These helplines will still be accessible through the same phone numbers, but 1737 creates a new front door.

Do you need immediate help?
If this is an emergency and you feel you or someone else is at risk of harm – phone 111
Go to your nearest hospital emergency department (ED)
Phone your local DHB Mental Health Crisis Team (CATT team). See contact numbers via link or ring Healthline 0800 611 116

0508 TAUTOKO ( 0508 828 865)

Lifeline Aotearoa’s toll-free, National Suicide Prevention Helpline is extending its service hours. The helpline known as 0508 TAUTOKO is now open from 12 Midday to 12 Midnight, 7 days a week.

0508 TAUTOKO is a crisis support service for anyone concerned about themselves or someone else who may be having thoughts of suicide.  Qualified mental health professionals respond to each call using the internationally recognised Applied Suicide Intervention Skills Training (ASIST).
Is about to launch a three month television suicide prevention campaign on Māori Television called “Start the Conversation Today – Me tīmata te kōrero i tēnei rā!”.  The television campaign encourages whānau / family to talk about their feelings with one another and features the 0508 TAUTOKO suicide prevention helpline number at the end of each advert.
Lifeline Aotearoa is New Zealand’s leading helpline organisation.  It provides a wide range of support services including the acclaimed National Depression Initiative featuring John Kirwan, the Family Violence “It’s Not OK” Line, “Choice Not Chance” Gambling Helpline, and the internationally approved suicide prevention education trainings; ASIST, Suicide TALK and SafeTALK.  For more information on Lifeline Aotearoa’s suite of services visit their website.

Affinity Services – Maternal Crisis Respite – Our Maternal Crisis Respite Service uses recovery principles to actively support mothers and their babies when mothers are experiencing mental health crisis while maintaining close links with their family / whānau, local community supports and District Health Board clinical services.
Auckland City Mission – Providing assistance for one-off emergency or long-term problems.  Whether it’s a specific issue that has led people to the Mission, the continuing poverty cycle, or a culmination of many problems, the Mission’s social workers are there to help guide people through the steps to change.  On arrival, one of the social workers will take time to talk through a person’s situation in depth to really understand what is going on.  The Mission does not just hand out a food parcel and then send people on their way.  Staff provide advice, give immediate assistance, make referrals to other services and develop a plan to help people make improvements in their lives.
HELP – Support for sexual abuse survivors.  Among HELP’s services are 24 hour telephone crisis counselling, a call-out service to support women through police interviews and forensic medicals, face-to-face therapy and our prevention programme for preschools.  Training for community groups is also available and aspects of our services are offered in some Auckland high schools.
New Zealand Police – New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety.  We provide policing services 24 hours a day and operate from more than 400 community-based police stations around the country.  New Zealand Police operate by land, sea and air, and with more than 11,000 staff we respond to more than 600,000 emergency 111 calls each year.  In an emergency call 111.
Rape Crisis Auckland – Rape Prevention Education – Whakatu Mauri (formerly Rape Crisis Auckland) is a non-profit agency founded in 1975.  Rape Prevention Education (RPE) works to eliminate rape and sexual abuse through education and community work.  RPE also provides support and information to survivors of sexual abuse and their whānau / friends though a telephone information, referral and support line.
Women’s Refuge – At Women’s Refuge, we provide any of the support and information you need when you are dealing with violence in your life.  We are not a government department, we are an independent community organisation run by women for women and children.  Our services are confidential and free (although rent is usually charged in the safe house, safety is our main concern: You won’t be turned away if you can’t pay).
Youthline – Youthline provides a free, confidential and non judgemental telephone counselling service as well as Face to Face and Family Therapy.